True Kiosk: The Most Versatile Self-Service Machine

True Kiosk is the first multi-function self-service kiosk in Thailand offering the widest range of services. This innovation allows users to perform various tasks, including mobile phone top-ups, online game credits, purchasing products, paying for goods and services both within and outside the True network, casting votes for AF, and buying concert tickets. It also offers additional services such as post-sale support, promotional changes, content sales, and more. True Kiosk is the first automatic kiosk in Thailand capable of handling up to five types of payment methods: cash (both notes and coins), prepaid card codes, TrueMoney accounts, Touch SIM, and credit cards.

True Shop is the primary channel for customers within the True network to top up, buy products, and pay bills. Currently, the number of True Shops is insufficient to meet the growing demand from True’s expanding customer base. It is common to see shops full of customers waiting in line, with services limited by operating hours and fixed locations. This situation can cause inconvenience for customers who cannot visit shops during designated times or locations, or who are dissatisfied due to long wait times. Expanding the number of True Shops is a challenging solution due to high investment costs and the need for large spaces to accommodate customers.